about the company
Our client is a international shipping service provider.
about the job
Reporting into the Head of Call Center.
Leading a team of >20 (Assistant Manager, Team Leader, Advisor)
Market coverage: APAC and AMEA
Key responsibilities:
- To achieve the given customer service targets
- To drive sales growth
- To maintain operation excellence: conversion, KPIs, performance benchmark
- To lead the team
skills and experience
- Minimum 5 years of management experience in the call center environment
- Excellent command of English
- Demonstrated capability of leading a team of >20
To apply, click here to capture your full CV and details in one easy application to capture details with us for the future vacancies. Or write to Shawn Phee at shawn.p@randstad.com.(my).